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April 29, 2010

Comcast wins the 2010 Worst Company in America Award

It’s official folks.  Our friends at THE CONSUMERIST have tallied all of the votes and COMCAST was the clear winner once again for 2010.  It has been a few years since they have been able to claim the title with such recent winners as COUNTRYWIDE HOME LOANS for 2008, and the overwhelming favorite AIG for [...]

The coveted "GOLDEN POO"

It’s official folks.  Our friends at THE CONSUMERIST have tallied all of the votes and COMCAST was the clear winner once again for 2010.  It has been a few years since they have been able to claim the title with such recent winners as COUNTRYWIDE HOME LOANS for 2008, and the overwhelming favorite AIG for 2009.

This year’s runner up TICKETMASTER couldn’t edge out Comcast’s blatant disregard for customers.  Our only hope is that Frank Eliason will be available to accept the award.  Here is the speech that we hope Frank will read on the steps of their corporate headquarters:

“On behalf of all former Comcast customers and myself personally I gladly accept this award.  If it were not for all of you I would not be pulling down about 1/2 million per year and my kids would have to go to public school.  It is the minimum wages that Comcast pays its customer dis-service representatives and the lack of training for our technicians coupled with our outrageous pricing for a substandard product that is sure to keep us on top for a long time to come.  I thank you, my family thanks you, and ComcastCares thanks you.  Without you and your recognition of how badly COMCAST SUCKS we wouldn’t be needed.”

June 10, 2009

Comcast: #2 in the Hall of Shame

See the results of the latest MSN Money-Zogby International Poll at MSN.COM Comcast came in second only to AOL in having the WORST CUSTOMER SERVICE of any company in every industry.  That is quite an accomplishment for TWO YEARS RUNNING! “I’m not happy about it,” said Rick Germano, Comcast’s senior vice president of customer operations.  [...]

See the results of the latest MSN Money-Zogby International Poll at MSN.COM

Comcast came in second only to AOL in having the WORST CUSTOMER SERVICE of any company in every industry.  That is quite an accomplishment for TWO YEARS RUNNING!

“I’m not happy about it,” said Rick Germano, Comcast’s senior vice president of customer operations.  Rick…you need to embrace your suckiness.

“We are definitely seeing improvement,” Germano said. “It’s going to take a while for customers to actually believe it.”  Don’t worry Rick, I believe it now.  I predict that Comcast will come in FIRST PLACE in the Hall of Shame next year.

 

Comcast has agents using Twitter.  There are nearly a dozen workers (whoop-dee-doo) who spend their days scanning the blogosphere for reports of problems. “If they see a post, they’ll say, ‘I’m from Comcast. Can I help?’” spokeswoman Jenni Moyer said.  You know, Jenni has a point.  I mean…isn’t that what it’s all about?  Having someone care enough to ask if they can help?  Never mind that there is ZERO FOLLOW THRU for unsuspecting TWITS that fall for the gag.  It’s the thought that counts…right Jenni?

April 16, 2009

Comcast Employee Sleeping on the Job

Filed under: Hall of Fame — Tags: , , , , , — admin @ 1:49 pm
Here’s another HALL OF FAMEer for your viewing pleasure…ENJOY!

Here’s another HALL OF FAMEer for your viewing pleasure…ENJOY!

March 30, 2009

Mona Shaw Hammers Comcast

Filed under: Hall of Fame — Tags: , , , , , , — admin @ 4:26 pm
Here’s an oldie but goodie at the Washington Post Mona “The Hammer” Shaw was outraged when she went to her local Comcast office and asked to speak with a customer service manager, waited 2-hours just to be told the manager has left for the day…good-bye. “So, after stewing over it all weekend, on the following [...]

Here’s an oldie but goodie at the Washington Post

Mona “The Hammer” Shaw was outraged when she went to her local Comcast office and asked to speak with a customer service manager, waited 2-hours just to be told the manager has left for the day…good-bye.

“So, after stewing over it all weekend, on the following Monday, she went downstairs, got Don’s claw hammer and said: “C’mon, honey, we’re going to Comcast.”

Hammer time: Shaw storms in the company’s office. BAM! She whacks the keyboard of the customer service rep. BAM! Down goes the monitor. BAM! She totals the telephone. People scatter, scream, cops show up and what does she do? POW! A parting shot to the phone!   “They cuffed me right then,” she says.”

Mona, you are a hero and your story will be the first in our new HALL OF FAME category.  CUT-THE-CABLE salutes you!

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