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June 22, 2010

Comcast Lies Again About HDTV Channels

This commentary is from TV Predictions and is re-printed here for your reading pleasure. Washington, D.C. (June 17, 2010) by Phillip Swann Comcast has informed the Federal Communications Commission that it plans to deploy a new technology that will enable it to offer more than 150 HD channels later this year, Multichannel News writes. Oh, [...]

This commentary is from TV Predictions and is re-printed here for your reading pleasure.

Washington, D.C. (June 17, 2010) by Phillip Swann

Comcast has informed the Federal Communications Commission that it plans to deploy a new technology that will enable it to offer more than 150 HD channels later this year, Multichannel News writes.

Oh, really? Where have we heard this before? Oh, I remember.

In March 2008, Comcast CFO Michael Angelakis told a financial conference in Florida that his company had the capacity to offer more than 150 High-Definition channels. In March 2008!

What happens when a Comcast Executive goes on the record?

That was more than two years ago and Comcast has yet to offer 150 HD channels in any market. In fact, the cable operator now offers less than 50 high-def channels in many markets, including ones as large as South Florida.

When asked in 2008 why Comcast was not offering more HD channels, Angelakis said that “not every HD channel deserves to be in HD, and there are lots of HD channels that aren’t watched very much.”

Folks, don’t be fooled by Comcast’s latest effort to pull the wool over your HD-hungry eyes. The company said the new technology, which is actually an old technology called Switched Digital Video, will be deployed in several markets this year and it will expand to more markets in 2011 and 2012. But, trust me, Comcast has no plans to offer 150 real HD channels. Just as it didn’t in 2008.

The cable operator is just trying to bamboozle subscribers into thinking that waves of additional channels are coming their way. But they are not. Comcast may add some HD channels, but it won’t offer as many as DIRECTV, Dish Network, Verizon, AT&T, Cablevision or a few other providers because it doesn’t want to pay programmers to carry their channels.

It’s that simple. The company wants to reduce programming costs because it’s losing video subscribers hand over fist. (Nearly one million customers have dropped their Comcast TV service in the past year.)  [ You see, IT'S WORKING!  KEEP IT UP! ]

According to Multichannel News, Comcast says SDV will “result in the launch of at least 50 additional channels, bringing the total number of HD channels in these systems to over 150.”

Again, you might see more HD channels in some large markets — the ones the media watches closely — but don’t expect Comcast to significantly expand its HD lineups, particularly in small and mid-sized markets.

And if it tries to claim 150 HD channels in any given market, it will likely be the result of expanding its Video on Demand lineup and calling that “channels.”

When it comes to HD, Comcast lies.

Phillip Swann is president and publisher of TVPredictions.com. He has been quoted in dozens of publications and broadcast outlets, including CNN, Fox News, Inside Edition, The New York Times, The Washington Post, The Chicago Tribune, The Financial Times, The Associated Press and The Hollywood Reporter. He can be reached at swann@tvpredictions.com or at 703-505-3064.

And when is comes to Customer Service, Comcast lies, and when it comes to Pricing, Comcast lies, and when it comes to Delivering their Product, Comcast lies, and the list goes on and on.

July 22, 2009

Comcast Charges Extra for Tivo HD

Filed under: Rants — Tags: , , , , , , , , — admin @ 11:19 am
On the TiVo Community Forum there is an entire thread that is growing by leaps and bounds on bogus charges by Comcast and how to read a Comcast bill.  It’s highly entertaining (and educational).  Here are a few gems from the thread: Here is the new gem they are charging me on my cable bill. [...]

On the TiVo Community Forum there is an entire thread that is growing by leaps and bounds on bogus charges by Comcast and how to read a Comcast bill.  It’s highly entertaining (and educational).  Here are a few gems from the thread:

Here is the new gem they are charging me on my cable bill.
- Digital Preferred with 1 Premium – $82.99
- DVR/HDTV Service – $15.95  (Price went up last month)
- Personal DVR Cablecard Pkg – $1.70 (relatively new charge)
- Digital Service Additional Outlet – $6.95 (he’s not sure what this is for)
- HD Monthly – Additional – $13.90 (This is the one that made me called them. Last month they told me it was a mistake, and this month they say that is the normal fee for having my own TIVO if I want to see HD channels.)
- Cutting the Cable…PRICELESS !!!!

It looks to me as though you’re getting off lightly here – you have three digital outlets (one for your Comcast DVR, one for your TiVo HD, and one for your additional TV). You should be paying two “additional outlet” fees.

In all their advertising, Comcast says no extra fees for HD. I don’t think this is a legitimate charge if OP is already paying for a digital tier of service.  But then again, Comcast billing is WILDLY variable from place to place. And finding a fee schedule online is practically impossible, which to me is criminal.

As you’ll quickly find out, Comcast charges differently in different areas.

Since I already pay for the HD channels on my primary HD/DVR from Comcast, I thought I didn’t have to pay for the HD service again.

No HD Monthly fee out here. I have heard of something similar in the past for rental of an HD capable set top box box (over and above a regular one). Distinguishing the two seems such an obsolete notion these days. But that fee definitely should not apply to your TiVo in any way.

I pay the additional outlet fee and the cable card fee. I don’t have an additional HD charge on my bill though and I receive all available HD channels (which isn’t much with Comcast here) because I have the digital starter package.

I have been on and off the phone with them all day.  Still they claim that the HD Monthly – Additional – $13.90 is accurate with some variations.  One custumer service agent told me that it should be $1.70 (for the card) + $6.95 ( for Digital Service Additional Outlet) + $6.95 (for HD Service) = $15.60 per month (by the way the monthly charge from Comcast for their HD/DVR is $15.95.  Another custumer service agent told me, after I pointed out to him the following quote from their own website “How does HD pricing work?  Comcast doesn’t charge additional programming fees for HD channels and content like satellite. If you receive the channel currently and the channel is available in HD all you need is an HD box.” …that it was correct that they are not charging me for the HD channel, just for the “service” of me being able to see the HD channels. He also explained to me that I would be charge this fee for each TiVo that I wanted to receive this HD Service.

I have a Tivo Series 3 with 2 cable cards. Comcast charges me an additional outlet fee, but no fee for HD.

In the three or so years I have been using cable cards in my TiVo, Comcast has charged me several different prices for a number of different “services”.  Every six to twelve months I would call back and ask them to explain the charges and each time it would result in a lower total bill. The last time I called the told me they had been over billing me and would give me a refund but they would only go back six months.

Reading through Comcast’s bills is like trying to deconstruct a hospital bill.

LOL, who needs the Comedy Channel?  We have Comcast to keep us all entertained!

April 15, 2009

Comcast Internet Bandwidth Cap Designed to Protect CATV Market

Please read this post by Steve Borsch at Minnov8.com Steve is a Comcast subscriber in Minnesota who has adroitly unraveled the true intent of the 250GB cap that Comcast has placed on home Internet service.  His post prompted a response from David Diers, VP of Advanced Services for Comcast Twin Cities…so it must have hit [...]

Please read this post by Steve Borsch at Minnov8.com

Steve is a Comcast subscriber in Minnesota who has adroitly unraveled the true intent of the 250GB cap that Comcast has placed on home Internet service.  His post prompted a response from David Diers, VP of Advanced Services for Comcast Twin Cities…so it must have hit a nerve!

Diers continually fell back on Comcast’s position and argued that only a tiny fraction of customers even came close to the 250GB bandwidth caps (and that they at Comcast are being incredibly generous with such a huge cap)

Steve responded with “I tried to focus on the “control over tv” theme in the post and make the point that the rapid adoption of sites like YouTube and Hulu — and the increased use of media centers by everyday consumers of TV — is the threat they’re trying to stave off.”

I hate to say “I told you so”, but let me refer you back to the Interview with Steve Burke post here at CUT-THE-CABLE.  Their intent has been clearly stated all along…just not in the mainstream.

The New Comcast Manifesto: “We believe in a free market (unless you are a Comcast Customer in which case we will POP A CAP on yo azz).”

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