CUT-THE-CABLE.COM

August 3, 2009

Time for Some Hope & Change

As this website continues to grow along with its following, I feel that it is time to expand and offer our own editorials.  Our readership has hit a threshold for us to begin to make a difference if we band together.  So if I may, let me start the ball rolling with my utopian vision of what [...]

As this website continues to grow along with its following, I feel that it is time to expand and offer our own editorials.  Our readership has hit a threshold for us to begin to make a difference if we band together.  So if I may, let me start the ball rolling with my utopian vision of what the cable industry SHOULD look like if the consumers best interest were of the primary concern.

Break the Business Units into Different Companies

Comcast and Time Warner both started as Cable TV companies.  Verizon and AT&T both began as essentially telephone companies.  Over time as the technology playing field evolved and these technologies converged, these companies are now all offering the same core services: CATV, Internet, and Telephone.  The one thing that all of these services have in common from the consumers standpoint is that little piece of coaxial cable that runs into their home.  If you look at that cable coming off of the telephone pole running in parallel with your power line, the common person has to ask the question: ”Why is it that the way I am treated as a POWER consumer is so different than the way I’m treated as a CABLE consumer?”  Believe it or not, the answer in my mind is a matter of mere politics.

Did you ever wonder how companies like AIG, GM, and other got so big that they were deemed “too big to be allowed to fail” by our own federal government?  It’s because these machines co-exist in a symbiotic relationship.  As long as the COMCASTs, AIGs, and GMs keep funneling huge sums of money in the forms of lobbying and political contributions (to both parties), there is no political incentive to break them down into manageable businesses.  And the only way that the cable industry can continue to afford to do this is if they continue to make obsene profits. 

If you recall during the Clinton years, Bill Gates and MICROSOFT did not pay the Clintons the “hommage” that they felt was due from such a wealthy company, and a 16-month epic anti-trust battle began with results being that Microsoft had deep enough pockets to outlast the Clinton reign.  The moral of that story is that the bigger a conglomerate gets, the harder it is for even the federal government to reign them in.  The fact of the matter is that these companies are setting policy, not your elected leaders.

My recommendation is that the federal governement update the FCC regulations to disallow CATV, Internet, and phone services to be offered by the same company.  The first thing that people will say is that you will then loose the economies of scale that come from packaging these services.  NONSENCE!  It wasn’t too long ago that through your local telephone provider you could select from any numbe of different long distance providers and still have that transparently incorporated into a single billing statement.  Therefore, there is absoluely no reason that the same consolidated services could not be offered to the consumers through a unified billing statment, for completely seperate companies.  The benefit to the consumer in doing this is that you will have choices for each component through your coax cable and not locked into a vertual monopoly, which then also contributes to the self-perpetuating machine.

Treat Cable Services as a Public Utility

The next step in my utopian vision is that cable services be treated in the same manner as any other public utility.  Let’s have a meter installed on the outside of the house.  It can be a SMART meter that doesn’t require someone to come out and read it once a month.  The technology is there for the information to be sent back to the cable company without having to send someone out.  Now, envision the option of paying for your CATV, Internet, and phone based on actual usage rather than a flat monthly fee!  That would completely change the landscape of how television content providers are compensated also.  If for example, HBO feels that their product is so superior to your local NBC affiliate, then let them get compensated based on actual viewership.  I guarentee that a lot of the old assumptions about the relative popularity of one station over another will be proven wrong.  I’m not saying that you have to do away completely with subscription pricing, but having a regulatory requirement in place that gives the consumers the option of metered usage can only benefit cable consumers as a whole.

Change the Revenue Stream

In the CATV world, the business model as it currently exists has the consumers paying the cable company for services, and the cable company paying the networks for content.  This model allows the various networks to raise their rates at will based on dubious ratings data, and the cost is then passed down to the consumers in the form of increased CATV rates.  I propose that this is OK for premium channels (ones that rely on content only without suplemental advertisements) which the consumer can select on an  “a la carte” basis, but that all other channels that carry ADVERTISEMENTS be carried by the cable companies on a purely speculative basis with 100% of their revenues coming from their advertisements.  These commercial station should pay the cable companies for the bandwidth capacity to deliver their signal to the consumers and not vice-versa

So there you have it folks, my ‘pie in the sky’ utopian vision.  Please pick it apart or add to it, and by all means send in your ideas.  Once we have enough of them we can put our heads together and start the petitioning process.  If you want to share without it being posted, just email me and we’ll discuss things off-line.

July 23, 2009

Comcast Internet Customers Still Surfing in the Blind

Read the entire story at Gadgetell.com When Comcast placed a 250GB Internet Bandwidth Usage Cap on their customers back in October, they did so without providing them with any means to monitor their usage.  The company was supposed to have a web-based tool available by January but that date came and passed.  A representative of Comcast says it’s still [...]

Read the entire story at Gadgetell.com

When Comcast placed a 250GB Internet Bandwidth Usage Cap on their customers back in October, they did so without providing them with any means to monitor their usage.  The company was supposed to have a web-based tool available by January but that date came and passed.  A representative of Comcast says it’s still “not ready for primetime” and will not be released to the public anytime soon.

Comcast hasn’t given any reasons for the constant delays and foot dragging, but some may speculate that they don’t want to help potential bandwidth hogs stay just under the cap.

Don’t wait for Comcast to give you a reason, let me give you a few:

  • With Comcast gearing up to offer TV content over the Internet, they don’t want their customers to scale back their usage…they want them to use more & more, which will justify them creating different classes of residential Internet services based on usage.  That way they can just charge more rather than have customers monitor their usage to make sure they don’t have to pay for the next level.
  • Since the vast majority of Comcast customers that subscribe to Internet services also subscrive to CATV services, if they see how easy it is to monitor usage on the internet, then there might be an outcry for METERED CATV USAGE Pricing and A LA CARTE CHANNEL OFFERINGS.
  • but really, let’s not over-think this.  Just ask the simple question “What’s in it for Comcast?” If it doesn’t add to their profit margin then it’s not a priority…it’s just that simple.

June 9, 2009

Comcast Forces Internet Subscribers to Use their DNS Servers

Here’s one for the extreme Internet techies.  ***WARNING*** The author uses some harsh language in the original post. We’ve all experienced the annoying Internet redirection tricks folks like Comcast play, when you mistype a site name and you end up on an annoying advertising page because their DNS server resolves it to their own server?  Well, it’s [...]

Here’s one for the extreme Internet techies.  ***WARNING*** The author uses some harsh language in the original post.

We’ve all experienced the annoying Internet redirection tricks folks like Comcast play, when you mistype a site name and you end up on an annoying advertising page because their DNS server resolves it to their own server?  Well, it’s worse than you think.

Internet techies have been able to avoid this obnoxious behavior by pointing to another DNS server.  But Comcast has put a stop to that.  What they do is to take any UDP traffic bound for port 53 on any server and redirect it to their own server.  This means that you simply can’t use a different DNS server, even if you have one.

The author goes on to show how he PROVED that this is taking place.  So much for NET NEUTRALITY!

Chalk up another one for the SQUIRRELS at Comcast

banjosquirrel1

May 15, 2009

Tuscaloosans Drop Comcast for AT&T U-Verse

Read about the excitement in the TuscaloosNews.Com Forums section. Consumers in Tuscaloosa, Alabama are elated that the Comcast monopoly in their area has finally been broken by availability of the AT&T U-Verse product.  Here are some of the more notable comments: the COMCAST office was overflowing with AT&T converts turning in their boxes You could [...]

Read about the excitement in the TuscaloosNews.Com Forums section.

Consumers in Tuscaloosa, Alabama are elated that the Comcast monopoly in their area has finally been broken by availability of the AT&T U-Verse product.  Here are some of the more notable comments:

  • the COMCAST office was overflowing with AT&T converts turning in their boxes
  • You could hear the joy in their voice
  • the quality is noticeably better and the features and channel selections are awesome
  • Comcast has been a monopoly (in Tuscaloosa) and as such has become fat and lazy
  • I could not be happier if Comcast went out of business
  • It was hasta la vista, etc. And we haven’t looked back.
  • Comcast is terrible, eventually everyone’s quality of service (or thier lack of) comes around to bite them in the arse
  • I have a neighbor who calls them concast. His theory: they are conning us out of our money, and casting us into the ignore bin of customer service
  • The only people I feel badly for with the Comcast situation are the people who may loose jobs over this. But the company has no one to blame but themselves for their lousy service.
  • Comcast had the most horrible customer service in town. I’d probably smile inside a little if they closed.
  • Comcast was the slowest “high-speed” internet I ever had. And we’ve had internet all over the country, including in Hawaii

Just one last comment to celebrate all former Comcast slaves…

And when this happens, when we allow freedom to ring, when we let it ring from every tenement and every hamlet, from every state and every city, we will be able to speed up that day when all of God’s children, black men and white men, Jews and Gentiles, Protestants and Catholics, will be able to join hands and sing in the words of the old Negro spiritual, “Free at last, free at last. Thank God Almighty, we are free at last.”   -MARTIN LUTHER KING JR-

May 7, 2009

San Jose State Student gets the Comcast Treatment

Ralph Warner writes in The Spartan Daily an item titled “Comcast Loves to Empty Wallets”. Here are a few awesome snippets from the piece: “…upon showing up to their offices – which had a stunning resemblance to the DMV with about 14 numbered windows, a ticketing machine and plenty of disgruntled customers…” “According to a [...]

Ralph Warner writes in The Spartan Daily an item titled “Comcast Loves to Empty Wallets”.

Here are a few awesome snippets from the piece:

“…upon showing up to their offices – which had a stunning resemblance to the DMV with about 14 numbered windows, a ticketing machine and plenty of disgruntled customers…”

“According to a 2004 survey by the American Customer Satisfaction Index, Comcast’s customer service satisfaction rating was the lowest of any organization or company finishing lower than the IRS…Comcast also has false or misleading claims of offering the most HD channels in their advertisements.”

“Underneath that witty inviting exterior lies a corporation that exudes greed and shows no gratitude toward loyal customers.”

Well said Ralph.  CUT-THE-CABLE gives you an A+

May 5, 2009

Comcast Rates Up 8%

Read the story at PCMAG.COM Comcast CEO Brian Roberts says “”Our results for the first quarter mark a solid start to 2009, demonstrating the underlying strength of our subscription businesses and our ability to continue to manage effectively in a challenging environment.  Looking ahead, we remain focused on delivering superior products to our customers, strengthening our [...]

Read the story at PCMAG.COM

Comcast CEO Brian Roberts says “”Our results for the first quarter mark a solid start to 2009, demonstrating the underlying strength of our subscription businesses and our ability to continue to manage effectively in a challenging environment.  Looking ahead, we remain focused on delivering superior products to our customers, strengthening our competitive position and building value for our shareholders over the long-term.”

In English, what he said is “Damn, we’re good!  I can’t believe these stupid customers are falling for this…and in a recession no less!  We’ll keep sending more garbage down the line and they’ll eat it all, AND LIKE IT!  The only thing you stockholders have to fear is an educated consumer, and that wont happen anytime soon.”

April 23, 2009

Comcast Using ‘Bait & Switch’ Sales Tactics

Read this complaint by SCHMOE101 at ComplaintBoard.com Here’s a ComCrap customer from Oakbrook Terrace, IL  who wanted to add phone service on top of the CATV and Internet service he was already receiving.  The salesperson said he could keep his two DVRs at no charge if he upgraded to their infamous “Triple Play” (also know [...]

Read this complaint by SCHMOE101 at ComplaintBoard.com

Here’s a ComCrap customer from Oakbrook Terrace, IL  who wanted to add phone service on top of the CATV and Internet service he was already receiving.  The salesperson said he could keep his two DVRs at no charge if he upgraded to their infamous “Triple Play” (also know as “Trouble Play”) for $179/month.  Guess what…HE FELL FOR IT!  Now about one week later, Comcast remotely cuts off the second DVR and says he has to pay another $15/month to get it working again.

$179/month!!!  People…what are you thinking?  That’s over TWO THOUSAND DOLLARS A YEAR!!!  I would love to see the statistic of how many households on government assistance are subscribers!!!  How anyone can feel that they are getting any VALUE here is beyond me, but that’s another rant.

Hey Comcast, I’ve got a better package name than “Triple Play”.  You should call it “The 3-Card Monte”: Now you see it, NOW YOU DON’T.

April 14, 2009

April 7, 2009

10.41 Million Reasons to Hate Comcast

You guessed it…that’s how much the CEO makes per year before stock options!  Read about this 2 month long Internet service debacle at The Huffington Post. Author Aaron Greenspan marvels over the state-of-the-art Comcast Center in downtown Philidelphia and laments at the same time over why Comcast can’t get his Internet to work for over 2-months. [...]

You guessed it…that’s how much the CEO makes per year before stock options!  Read about this 2 month long Internet service debacle at The Huffington Post.

Author Aaron Greenspan marvels over the state-of-the-art Comcast Center in downtown Philidelphia and laments at the same time over why Comcast can’t get his Internet to work for over 2-months.

It reads like the classic Abbott & Costello “Who’s on First” routine…

“You should replace your modem.”  “No one told me I had to buy a new modem.”  “You don’t, but you know, sometimes we just replace the customer’s equipment and it works.”  “The first technician already diagnosed the problem at the pole outside. The modem doesn’t even factor in.”  “If there was a problem at the tap, more customers would be callin’ in regarding the same issue.”  “Well then how do you explain the fact that you had network loss at the pole?”  “So the next steps would be that we could swap out the modem.”  “But as I told you, the tech was having problems at the pole outside, where my modem was not involved.”  “Right! Right! and the network technician, came out there is what I’m tellin’ you!”  “Right. But apparently whatever he did did not fix the problem.”  “But how do you know… You’re not even giving it a chance to be your modem! You wanna point your finger at us! And I’m tryin’ to troubleshoot it!”  “I don’t have to give it a ‘chance’ to be my modem, because the problem is outside. Because that’s what your diagnostics show!”

ROTFLOL!!!!!!!!!!  There’s lots more as you can imagine!  Read this one…you’ll love it.

March 30, 2009

Comcast Customer Blogs after Rate Hike

Read this side-splitting post at Brokebutstilldrinking Pittsburg blogger recounts his dealings with Comcast after his bill jumps from $85 to $185. I don’t like it when they call me sir, especially when they’re raping me. Sir, would you mind dropping your pants and bending over? Thank you, sir. We’ll be done in a few moments. Let [...]

Read this side-splitting post at Brokebutstilldrinking

Pittsburg blogger recounts his dealings with Comcast after his bill jumps from $85 to $185.

I don’t like it when they call me sir, especially when they’re raping me. Sir, would you mind dropping your pants and bending over? Thank you, sir. We’ll be done in a few moments.

Let me point out that you were being RAPED at $85.  Congrats on your decision to CUT-THE-CABLE.

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